+27 11 548 9700
sales@cbx.co.za
Seamlessly Connect with Your Customers
In today's fast-paced world, customers expect instant, personalised support. Our contact centre solutions, built on the robust QContact platform, empower you to meet and exceed those expectations. Say goodbye to fragmented conversations and hello to a single, 360-degree view of your customer.
Whether they prefer to call, email, chat, or message on social media, our system ensures every interaction is part of a cohesive journey. We help you transform your support from a cost centre into a key driver of customer loyalty and business growth.
Why Choose CBX Omnichannel Contact Centre?
True Omnichannel Integration
Unify voice, email, SMS, live chat, social media (Facebook, Twitter, WhatsApp), and more into one intuitive dashboard. Agents can switch channels seamlessly while maintaining full conversation history.
Smart AI & Automation to Empower Agents
Automate with intelligent features like live transcription, sentiment analysis, conversation summaries, workflows, IVR, and QA — without add-on costs.
Advanced Analytics & Reporting
Gain deep insights into contact centre performance with real-time dashboards and custom reports. Track key metrics like first-contact resolution, average handling time, and customer satisfaction.
Scalable VoIP & Telephony
Benefit from a reliable, cloud-based VoIP solution. Easily scale your operations up or down without complex hardware. Features include call recording, IVR, and outbound diallers.
Cost-Effective & Flexible
Move away from traditional, expensive contact centre infrastructure. Our cloud-based model offers a pay-as-you-go approach, reducing upfront costs and offering complete flexibility.
Rich CRM & Case Management Built-in
Full ticketing, custom entities, self-service portals, SLA tracking, reporting, and workflows — no external systems needed.
Why CBX Is The Only Option
Certified QContact Reseller & Integrator
Fast Deployment & Custom Setup
Onboarding & Local Technical Support
Integration with CRM, Telephony, & Billing
Proven Track Record in B2B Sectors
Be Everywhere Your Customers Are
Turn every message, call, or DM into a business opportunity — all from one platform.