Explore CBX Hosted Telephony Systems

CBX’s Hosted Telephony offering helps businesses move away from outdated PBX boxes and clunky call centres. We deliver next-gen cloud-based voice and contact centre solutions designed for scalability, flexibility, and always-on performance - all locally managed and fully supported.

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Hosted PABX

A cost-effective and flexible solution for growing South African businesses.

Key Features:

Multi-Tenant Ready: Easily host multiple clients or branches.
Smart Extension Management: Unlimited devices, hot-desking, MAC support.
Call Control Suite: Caller ID, call pickup/diversion, group hunt, follow-me.
Insightful Reporting: Call stats, answer rates, exportable analytics.
Built-in Billing: Plans, credit limits, inclusive minutes, and account hierarchy.
Auto-Provisioning: Quick setup for IP phones and ATAs.
UC-Ready: Integrates with gloCOM apps & WebRTC.
Secure & Compliant: Encrypted comms, user controls, emergency alerts.
Cloud Archiving: Syncs with S3, Google Drive, Dropbox, and more.
CRM Connected: Plug into Zoho, Dynamics, HubSpot, and more.

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A robust and highly scalable hosted PABX platform built for performance and reliability.

Key Features:

One Platform: Manage subscriptions, routing, billing, and PBX settings in one place.
Open Integration: Full API access for seamless CRM, ERP, and network integration.
Cloud Hosted by CBX: We manage infrastructure so you can focus on operations.
Branded App: WebRTC mobile app with clear audio and a customisable interface.
App Marketplace: Deploy services like MS Teams integration or contact centres on demand.
No Per-User Fees: Predictable cost model with unlimited licensing.
Real-Time Billing: Includes usage-based charging, bundles, discounts, and invoicing.
Self-Service Portals: Customers can manage PBX configurations and payments themselves.
Agile and Scalable: Regular feature updates every seven weeks.
24/7 Expert Support: Continuous technical assistance from PortaOne engineers.
High Availability: Geo-redundancy and clustering for zero downtime.
IP Phone Auto-Provisioning: Instant configuration for a wide range of devices.

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Hosted PABX for Call Centres

Our omnichannel solution is a cloud-based platform that unifies all customer interactions. We're talking about everything: phone calls, WhatsApp, web chat, SMS, email, and social media like Facebook and Instagram. All of these interactions flow into one single platform.

Our solution consolidates everything into a single pane of glass. An agent can see all communication channels at once, and the built-in CRM instantly pulls up the customer’s full history.

The system uses AI bots to handle the repetitive stuff—like answering FAQs or sending a quote a customer has already requested. This frees up my team to focus on the conversations that truly matter.

Why It Matters More Than Ever

Customer behaviour has shifted:

Younger generations don’t want to phone; they’d rather text, DM, or chat online.
Impulse buying is real. If you send a quote in 5 minutes, you’ll probably win the deal. Wait 2 hours, and you’ve likely lost it.
Complaints don’t stay private — they’re posted on Facebook, Instagram, or Twitter, and you need to respond instantly.

One unified solution

Backbone of Omnichannel Collaboration
Our omnichannel solution, powered by QContact, includes a robust voice network built on Microsoft Azure. This ensures a reliable and high-quality experience for all your inbound and outbound calls. Our system is designed to maximise agent productivity and deliver exceptional customer experiences.

High-quality, reliable cloud telephony, fully integrated with AI, CRM, and omnichannel customer support.

Features:

Global, low-latency voice network via Azure infrastructure
Unified voice and digital channels in one interface
AI tools — from sentiment detection to IVR and QA — included
Agent tools for coaching, tracking, and quality are built right in

Proactive Customer Engagement & Support

Live Chat intelligently engages website users with proactive, rich content and AI support, backed by seamless escalations to your team.

Proactive Engagement
Automatically prompt visitors to chat based on behaviour (e.g. time on page or cart abandonment).
AI-Powered Assistance
24/7 chatbot handles FAQs and escalates to agents when needed.
Rich Media Support
Share files, videos, and links directly in chat.
Mobile-Friendly
Seamless chat experience on any device.
Built-in Feedback
Capture CSAT ratings after every interaction.

Simple. Instant. Cost-Free for Your Customers

The omnichannel platform integrates the official WhatsApp Business API, allowing your business to connect with a massive user base.

WhatsApp Calling & Messaging
Customers can message or call your contact centre via WhatsApp using the official Business API. Inbound calls are free; outbound calls cost just a few cents per minute.
Rich Media Support
Easily exchange images, videos, and documents, allowing customers to send photos of products, documents for claims, or other important information.
24/7 Automation with Full Escalation
Use AI-driven IVR menus, intelligent chatbot responses, or route conversations to live agents at any point—no manual setup required.
Zero-Rating Convenience
Many mobile plans include WhatsApp for free—so customers can reach you even without data or credit.

Email that’s smart, integrated, automated, and personalised.

Our omnichannel solution seamlessly integrates email as a key communication channel, allowing your business to manage and track customer correspondence with ease. It goes beyond simple messaging to provide a professional, integrated experience that improves efficiency and customer satisfaction.

Unified History & Improved FCR (first‑contact resolution)
Automatically displays the customer’s full history—past messages, tickets, and interactions—when they email you. No context lost, better FCR
Branded Templates & Auto-Triggered Emails
Create professional, branded emails using rich text formatting and pre-designed templates, ensuring a consistent brand image.
Bulk Sending & Tracking
Send important service messages in bulk and track key metrics such as delivery success, open rates, and click-through rates from a central dashboard.
Intelligent Thread Routing
Auto‑detect replies, thread emails correctly, determine language, and route to the best agent—all handled seamlessly.
Quick Integration with Outlook/Office 365
Sync emails with Outlook so your CRM is always up-to-date—no additional setup hassles.

High-Impact Messaging

SMS messages have an incredibly high open rate (95%), making them a powerful tool for customer engagement. Our platform allows you to leverage this channel for both one-to-one communication and large-scale campaigns.

4× Higher Open Rates
SMS messages boast a staggering 95% open rate—far surpassing the open rate of email.
Track Every Message
Monitor delivery, click-throughs, and conversions with built-in URL shortening and analytics.
Versatile Messaging
Send alerts like order updates, appointment reminders, or personalised messages—automated or manual.
Bulk Campaigns with Speed
Launch targeted SMS campaigns in minutes, complete with performance tracking.

Turn Social Engagement Into Smart Customer Support

Our platform allows you to connect your Facebook business page to the omnichannel solution, centralising all communication and enabling you to respond faster, increase engagement, and better convert leads from paid advertising.

Unified Inbox
Manage all Facebook direct messages and comments from posts within a single, unified interface, alongside all your other communication channels.
Lead Capture & Engagement
Incoming leads and comments are automatically routed into the platform—enabling immediate follow-up and high-volume team responses.
Automated Bots
Utilise intelligent, automated bots to answer customer questions 24/7. The bots can understand inquiries and provide answers, and seamlessly transfer the conversation to a live agent when needed.
Full Reporting
Track the return on your social media efforts with a complete reporting suite that provides actionable insights.

Be Where Your Customers Are — Engage Via Instagram With Speed & Context

Our platform helps you effectively manage your Instagram presence by centralising all comments, messages, and leads. This integration allows you to improve response times, provide 24/7 support, and gain valuable insights into your social media performance.

Centralised Management
Manage all Instagram comments, messages, and incoming leads from a single, unified platform, alongside your other communication channels
Lightning-Fast Response
Incoming messages are instantly routed to an available team member, ensuring quicker replies and improved customer satisfaction.
Smart Automation
Set up automated responses to handle common queries outside of business hours, providing 24/7 support and ensuring no customer is left waiting.
Insightful Reporting
Track your Instagram activity with advanced reporting that provides insights into engagement metrics, average response times, and overall social media effectiveness.

AI-Powered Automation With Communication AI (CAI)

Break Down Language Barriers, Effortlessly

Communicate with customers in their preferred language without the need to hire native speakers.

Automatic language detection
Real-time translation
Contextually accurate responses
Support for 100+ languages

Understand Customer Emotions

Delivering exceptional customer experiences starts with understanding how your customers feel. The Sentiment Analysis tool provides real-time insights into the emotional tone of every interaction, empowering your team to respond effectively and improve outcomes.

Real-time emotional insights
Omnichannel sentiment analysis
Automated scoring and reporting
Supervisor support tools

Turn Conversations into Strategic Insights

Every interaction holds valuable data. With Conversation Analysis, your team can uncover patterns, track recurring themes, and fine-tune service delivery. Understand what your customers are really saying—and use those insights to make smarter decisions, improve performance, and drive results..

Turn data into action
Coach with confidence
Optimise quality assurance
Spot emerging trends

AI-Driven Quality Assurance, Without the Manual Work

Get instant visibility into agent performance, compliance, and service quality across all channels. With customisable QA criteria and automated evaluations, you can streamline coaching, boost consistency, and keep service standards high.

Every interaction, fully evaluated
AI-powered scoring & insights
Identify coaching opportunities
Ensure compliance with ease

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Explore CBX Hosted Telephony Systems

Hosted PABX

Hosted PABX for Call Centres

One unified solution

AI-Powered Automation With Communication AI (CAI)

Break Down Language Barriers, Effortlessly

AI That Powers Every Customer Touchpoint

Understand Customer Emotions

Turn Conversations into Strategic Insights

AI-Driven Quality Assurance, Without the Manual Work

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