Explore CBX Unified Communications Platform

Enhance your business collaboration and communication with CBX’s Unified Communications offerings. Seamlessly connect your teams, customers, and processes with powerful telephony integrated into the collaboration tools you already use.

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Unified Communications Offerings

Rainbow is a cloud-based unified communications platform designed to bring your team together, wherever they are. With voice, video, screen sharing, instant messaging, and file sharing in one place, Rainbow replaces the patchwork of disconnected tools with a single, secure solution.

Key Features:

Hybrid Cloud Telephony: Bridge legacy PBX with the cloud for unified presence, softphone access, and desk phone click-to-call.
All-in-One Collaboration: Voice, messaging, and video conferencing in a single, easy-to-use app.
Flexible Pricing: User-based, usage-based, or API-driven models to suit your business.
Built for Developers: Integrate comms into apps, sites, and workflows with Rainbow’s CPaaS tools.
HD Voice Quality: Rainbow Series IP phones offer premium sound and sleek design.
Quick to Deploy: Auto-provisioning and VoIP compatibility make rollout a breeze

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Already using Microsoft Teams? CBX makes it even better. With Teams Direct Routing, we turn your Teams platform into a complete telephony system, with no need for separate desk phones or PBX.

Key Features:

Integrated Calling: Make and receive calls from Teams on any device, using your business number.
Full PBX Features: Auto-attendants, call queues, voicemail-to-text, call forwarding, and delegation.
Microsoft 365 Integration: Click-to-call from Outlook, calendar scheduling, and in-meeting file sharing.
Flexible Connectivity: Choose Microsoft Calling Plans, Operator Connect, or Direct Routing with SBCs.
Scalable User Management: Easily add or remove users for hybrid and remote teams.
Enterprise-Grade Security: Encrypted calls, MFA, and compliance with GDPR, HIPAA, and ISO 27001.
Collaborative Calling: Shared lines and group call handling for team-based workflows.
Real-Time Analytics: Get actionable insights into call volumes, wait times, and resolution efficiency.
Emergency Calling: Built-in support for emergency numbers and security desk alerts.
Future-Ready Communications: Constant updates, low IT overhead, and full Microsoft ecosystem integration.

Ready to simplify your communication with our UC platform? Talk to us about getting started.

Hosted PABX for Call Centres

Whether you’re running customer service, sales, or support, our QContact-hosted solution gives you all the tools to engage smarter, from anywhere.

Key Features:

Omnichannel Interface: One platform for all customer touchpoints.
Smart Call Routing: ACD routes based on skills, availability, and history.
IVR & Self-Service: Shorter wait times, happier customers.
Agent Tools: Full customer context at agents’ fingertips.
Live Reporting: Real-time dashboards and performance insights.
Workforce Management: Smarter scheduling, better service.
Quality Monitoring: Call recording and agent scoring.
CRM Integration: Full customer view in one place.
Outbound Campaigns: Predictive and progressive dialling tools.
Speech Analytics: Track sentiment, trends, and training needs.

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Explore CBX Unified Communications Platform

Unified Communications Offerings

Hosted PABX for Call Centres

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